Speed is the Next Key Differentiator
Blog By Nagesh Kunamneni
Amazon Connect Deployment A local family eat-in restaurant had to transform itself overnight exclusively into a carry-out and delivery operation due to the Coronavirus health restrictions. Immediately it was constrained by call capacity limitations on its single phone line. People were texting the owner on his personal cell complaining they couldn’t get through. The restaurant was quickly losing orders and customers. Here is what happened next …
Our recent linked-in one-liner post to exemplify why we should have a discussion on how we can help with “Rethinking CX”. And yes, we only talk about building an experience that unique to your business and nothing else … we love it when we can contribute to simplification and democratization of technology solutions.
This weekend exemplifies our spirit of putting the #CUSTOMERFIRST and doing whatever it takes to get the job done. On Saturday we received a signed SoW from the client and a request to have the baseline environment ready by Sunday in order for their App Dev team to begin their work Sunday night.
Many research scientists and tech enthusiasts have wondered for years if machines could learn or be trained to think like humans.