CLOUD CONTACT CENTER SOLUTIONS

About Us...

BizCloud Experts helps enterprises accelerate their digital transformation and cloud adoption initiatives. Working with their clients, to help create new experiences that blend business and customer domains, and improve operational efficiencies and organizational performance.

BizCloud Experts is an Advanced AWS Partner, working on a number of additional competencies. 


Cloud based contact center solutions

The ability to scale seamlessly and cost-effectively react with respect to market changes is distinguishing the cloud based contact center solutions from the traditional offerings. 

In order to provide an improved customer and agent experiences, the solution has to efficiently handle the routing mechanism, integrate with the existing systems and provide real-time metrics.

BizCloud's certified AWS Engineers help organizations architect cloud based contact center solutions to provide an enhanced customer experience by leveraging right mix of tools and services.

 

USE CASES

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Deploying a cloud based contact center solution and configure/build contact workflows
Build new Applications Integration
Seamlessly integrate with other AWS Services thru serverless computing
Create advanced routing profiles to improve agent utilization
Create Advanced Reporting by integrating with BI Solutions to improve contact center performance

OUR SERVICES

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Architecture/Advisory Services

We bring in our technical expertise to passionately solve the contact center challenges

Managing Operations

We provide an end-to-end support to clients in implementing the solution successfully

Deployment/Implementation Services

We help clients build process-driven, cost-effective solutions that are aligned with business goals.