Agile Micro-Services Development – Low Code / No Code Emergence
AGILE Service development using low code/ no code architectures
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Re:Think CX with BizCloud Experts
Our recent linked-in one-liner post to exemplify why we should have a discussion on how we can help with “Rethinking CX”. And yes, we only talk about building an experience that unique to your business and nothing else … we love it when we can contribute to simplification and democratization of technology solutions.
Are you Well-Architected ?
Recently, we got asked a few questions that really made us think and step back. The questions look fairly simple Our storage costs are going out of roof for system that is not even in production, can you analyze ? We have our Web Application Firewall (WAF) configured but it does not look like it is working right, can you review our configuration
Re: Think CX – Simplify Agent Onboarding…
In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …
Never miss a call again…
Last week we decided to upgrade our network to gain higher speeds. The side effect to that is our phones were no longer working! Now they are, but that’s not the point…Curious if we were blind to those missed calls? then read on
We LOVE Small Business
Last week our CTO and a couple of our Solution Architects joined the community in support of the Small Business Expo held in downtown Dallas. We were among many small business owners all looking to make right connections. Our strategy was simple, educate the crowd on smart office and voice solutions and help redefine the modern workplace. We are showing clients just how building on the cloud combined with DX solutions — can change the way they interact and learn…
Smart Office: Voice Enabled Front Desk
Today, we made our office a little SMARTER. Given that we are small business, our front desk is not always staffed. So when someone walks in, typically it leads them to locate the person they’re looking for by going through the office causing unnecessary distractions. Now, you don’t have to. Our visitors can now stop at the front desk and simply ask our Smart Assistant “Computer, where’s Nagesh?” The Smart Assistant then looks up the person you’re looking for in…
Smart Office: Simplifying Secure Access to Workplace Services
On an average day, engineers @BizcloudExperts have access to over 10 internal AWS accounts like Agile Project Management tools, time tracking and CRM tools. For each service we were enforcing our security policy, such as password rules, multi-factor authentication (MFA) and so on, individually and all time-consuming. We’re a small business, simplifying how we work is key, so we changed all that by: Enforcing Single Sign-on using SAML / Google ID Enforcing 2 factor authentication on all Google ID’s Now…