In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …
Last week we decided to upgrade our network to gain higher speeds. The side effect to that is our phones were no longer working! Now they are, but that’s not the point…Curious if we were blind to those missed calls? then read on
This weekend exemplifies our spirit of putting the #CUSTOMERFIRST and doing whatever it takes to get the job done. On Saturday we received a signed SoW from the client and a request to have the baseline environment ready by Sunday in order for their App Dev team to begin their work Sunday night.
It’s that time of the year when we begin to reflect on what we accomplished the prior year and initiate what we could do better next year. AWS re:Invent allows us the pause and reflect, realize and plan what’s next to come. Key Reflections — Day One There is a pipeline for everything; monitoring, deployment, migration, application architectures to name a few. For BizCloud Experts 2018 was the year we put our focus towards Service Catalog driven applications, packaging and…
Today, we made our office a little SMARTER. Given that we are small business, our front desk is not always staffed. So when someone walks in, typically it leads them to locate the person they’re looking for by going through the office causing unnecessary distractions. Now, you don’t have to. Our visitors can now stop at the front desk and simply ask our Smart Assistant “Computer, where’s Nagesh?” The Smart Assistant then looks up the person you’re looking for in…
@BizCloud Experts everyone is proud that they were a part of a successful 5-day Cloud DevOps Bootcamp, July 21 at the Erik Jonsson School of Engineering and Computer Science at The University of Texas at Dallas. This was first of a kind for us @bizcloudexperts, as we introduced trainers from recent graduates to over 20+ years of experience blending real-world experience into the classroom along trainers skilled in Emerging tools and technologies. The following quote from a student epitomizes our intent,…
Successful startups are not created in a vacuum. They are connected to networks comprised of faculty, mentors and other innovators. Higher education institutions can play a crucial role in an entrepreneurial ecosystem, and even a more important role within developing economies. Startups benefit from university involvement in ecosystems in a number of ways. Universities are hubs of human capital, knowledge, and expertise. At BizCloud Experts, we are proactively outreaching to the universities. Bringing awareness of the benefits is key to…
Infrastructure as Code (IAC) is a type of IT infrastructure, that operations teams can automatically manage and provision through code, rather than using a manual process. Infrastructure as Code is sometimes referred to as programmable infrastructure. It means writing code (which can be done using a high level language or any descriptive language) to manage configurations and automate provisioning of infrastructure in addition to deployments. This is not just writing scripts, but involves using tested and proven software development practices…
Blockchain is an emerging technology that can radically improve banking, supply chain, and other transaction networks and can create new opportunities for innovation. Businesses contain many examples of networks of individuals and organizations that collaborate to create value and wealth. These networks work together in markets that exchange assets in the form of goods and services between the participants. Blockchain technology provides the basis for a dynamic shared ledger, that can be applied to save time when recording transactions between…
Who is F&I Express? F&I Express is leading the automotive aftermarket industry into the digital age with innovative F&I eContracting solutions. They provide their customers with a hosted PHP application, which helps the customers in eContracting. FIE, which is the application that provides the eContracting functionality, processes anywhere between 5000 and 6000 contracts per day. Issues with current setup FIE is currently hosted on Rackspace, a public cloud provider. Their availability has being going down due to the setup they…
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For BizCloud Experts, a Small Cloud Solution Provider based out Dallas, TX, this was our first time to participate in Avaya Engage 2018 (#AvayaEngage2018) as an exhibitor. It was truly a humbling experience to see a company with such rich heritage of Technology Innovation come out of financial crisis strength, character and poise. From a technologist point of view, the message that “Being Open, Being Simple” resounded very well with us here at BizCloud Experts. Over the course of 3-days, We…