Re: Think CX – Simplify Agent Onboarding…

In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on … Today some of the following use cases have become increasingly common Ramping up seasonal/temporary workers Engaging specialized resources On-Demand … Continue reading Re: Think CX – Simplify Agent Onboarding…